Do you cringe and try to head the other way? Or do you fight back? Or do you have the skills needed to get the most of situations like this?
Staying focused on what is going on in the moment and open to the information coming your way can be difficult. Here are three tips for setting yourself up for making the most of constructive feedback.
Plan for negative feedback before it comes. Consider things you could have done better and imagine someone telling you. Use this as an exercise continuously improve your work performance.
Rehearse a response ahead of time. The response could be something like this…
“This is important for me to understand. Tell me your perspective.”
When you listen and ask for more information it does not mean the person is right or that you agree with them. It just means the person has a perspective he or she is sharing.
Work toward receiving constructive feedback without blaming the person.
It may take time to process the feedback before a person can move past blaming. If that is the case, ask for some time to process the information.
Becoming skilled at feedback, both giving and receiving will lead to a respectful and more open environment.
The Wallace Centers of Iowa provides tips and tools for leading with civility in the workplace.